Privacy Policy

Last Updated: October 2025
Effective Date: October 2025

Welcome to Vetri Auto ("we", "our", "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and website (collectively, Services).

Scope of Application

This Privacy Policy applies to the mobile applications "Vetri Meter Auto Customer"and "Vetri Meter Auto Driver", which are developed and operated by SVJ Tech.

These applications are collectively referred to as "Vetri Auto" in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our app or website:

Personal Information:

Name, phone number, email address, and profile details provided during registration.

Location Information:

Your real-time GPS location to show nearby autos, calculate fares, and track trips.

Device Information:

Device model, operating system, and app version for app performance and troubleshooting.

Ride Information:

Pickup and drop locations, trip history, payment details, and driver feedback.

2. How We Use Your Information

We use your data to:

  • Match riders with nearby drivers
  • Provide accurate fare estimates and real-time tracking
  • Ensure trip safety and support dispute resolution
  • Send booking updates, receipts, and notifications
  • Improve our services and app performance

3. Sharing of Information

We do not sell or rent your personal information. We may share limited data only with:

  • Drivers: So they can locate and contact riders for confirmed trips
  • Service Providers: For payment processing, SMS/email delivery, or app analytics
  • Law Enforcement: Only if required by law or for safety reasons

4. Data Security

We use secure servers and encryption to protect your personal information. However, please note that no online platform is 100% secure, and users are advised to protect their login credentials.

5. Cookies and Tracking

Our website and app may use cookies or similar technologies to enhance user experience and analyze traffic. You can disable cookies through your browser settings.

6. Your Rights

You can:

  • Access, update, or delete your account details
  • Request to stop receiving notifications or promotional messages
  • Contact us for any privacy-related queries

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date. Continued use of our services means you accept the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Vetri Auto
6, Manmalai Medu,
K. Pudur, Madurai – 625007,
Tamil Nadu, India
+91 99949 59183
vetriautomaduri@gmail.com